Effective Date: 19 April 2026
Dirt Trap (trading name of Clean Property Management Services Pty Ltd) (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- Who We Are
Business Name: Dirt Trap
Legal/Trading Name: Clean Property Management Services Pty Ltd
Email: cpmsaus@gmail.com, info@dirttrap.com.au
Phone: +61 420 511 556
Service Areas: Melbourne, Victoria (including Mernda, Rowville, and Clyde North) - What Information We Collect
We may collect personal information including:
- Full name
- Phone number
- Email address
- Property address/suburb/postcode
- Preferred service date/time
- Service details and enquiry information
- Any other information you submit through our forms, email, phone, or social media
We may also collect limited technical data (such as IP address, browser type, and pages visited) through cookies or analytics tools.
- How We Collect Information
We collect personal information when you:
- Submit a website form (e.g. quote/contact form)
- Call, email, or message us
- Contact us through social media (including Facebook)
- Interact with our website
- Why We Collect Information
We collect and use personal information to:
- Provide quotes and cleaning services
- Schedule and manage bookings
- Respond to enquiries and customer support requests
- Send service-related communications
- Improve our website and services
- Meet legal and regulatory obligations
- Disclosure of Personal Information
We do not sell your personal information.
We may disclose your information to:
- Staff and contractors involved in providing services
- Service providers who support our business operations (e.g. website hosting, email, booking systems)
- Professional advisers (if required)
- Government or regulatory authorities where required by law
- Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
No online transmission or storage system is guaranteed to be 100% secure, but we implement appropriate safeguards for the information we hold.
- Cookies and Website Analytics
Our website may use cookies and analytics tools to understand user behaviour and improve performance.
You can manage or disable cookies via your browser settings, but some website features may not function properly.
- Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.
To request access or correction, contact us using the details below.
- Complaints
If you have a privacy concern or complaint, please contact us first so we can try to resolve it.
Email: cpmsaus@gmail.com or info@dirttrap.com.au
Phone: +61 420 511 556
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au/
Phone: 1300 363 992
- Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.
Contact Us
Dirt Trap (Clean Property Management Services Pty Ltd)
Email: cpmsaus@gmail.com, info@dirttrap.com.au
Phone: +61 420 511 556